Introduction

Niad Media LLP ("Company," "we," "us," "our") respects your privacy and is committed to protecting it through this Privacy Policy. This policy describes how we collect, use, store, share, disclose, and protect your personal information in connection with our website, https://www.RightAway.ai (the "Site"), and the RightAway software. This policy applies to information we collect through the Site, RightAway software, and related electronic communications such as emails or texts.

This Privacy Policy is governed by our Terms of Service and applies solely to information collected online through our services.

1. Information We Collect

A. Information You Provide Directly

Personal identifiers: Name, email address, phone number, postal address.
Communications data: Chat transcripts, emails, and other communication forms.
Account and payment information: Billing and payment details if you are a RightAway customer.

B. Information Collected Automatically

Device information: IP address, browser type, device identifiers, and operating system.
Usage data: Pages visited, time spent on our Site, actions taken within the RightAway software.
Geolocation: Based on IP addresses or GPS if enabled on your device.

C. Third-Party Data Collection

We may obtain personal information from third-party sources, such as RightAway customers or partners, to enhance our services.

2. How We Use Your Information

Provide services such as RightAway software and other requested features.
Assist with customer support and resolve issues.
Send marketing and promotional communications, with the ability to opt out.
Manage accounts, process transactions, and provide service updates.
Analyze usage patterns and improve services.
Comply with legal obligations and protect against legal claims.

3. Legal Basis for Processing (for EEA Users)

You have provided consent.
Processing is necessary for the performance of a contract.
It is required for legitimate interests unless overridden by your rights.
It complies with legal obligations.

4. Data Sharing

Service Providers: Vendors assisting with operations (e.g., payment processors, hosting providers).
Affiliates and Business Partners: For shared product offerings or support.
Legal Obligations: To comply with laws or regulatory requirements.
Business Transfers: In connection with mergers or acquisitions.

5. Your Privacy Rights

A. For EEA and UK Users

Access your personal data.
Request correction of inaccurate or incomplete data.
Request deletion of your data under certain conditions.
Restrict or object to processing of your data.
Request a copy of your data in a portable format.

B. For California Residents (CCPA)

Know what categories of data we collect and how it's shared.
Request deletion of personal data (subject to exceptions).
Opt-out of the sale of personal information (we do not sell data).

6. Data Security

We use encryption, firewalls, and secure storage to protect your data. However, no system is completely secure. Safeguard your credentials and notify us if you suspect unauthorized access.

7. Retention of Information

We retain your data only as long as necessary to fulfill purposes, comply with legal requirements, and maintain security.

8. Children's Privacy

We do not collect data from individuals under 18. If such data is identified, we will delete it promptly.

9. International Data Transfers

We may transfer your data outside your jurisdiction. Safeguards, such as EU Standard Contractual Clauses, are implemented for EEA users.

10. Changes to Our Privacy Policy

We may update this Privacy Policy. The "Last Revised" date at the top indicates recent changes. Check back periodically.

11. Contact Us

If you have any questions, contact us at:

Email: support@rightaway.ai
Address: Niad Media LLP, Bengaluru, India.